We take your privacy seriously. This policy explains what data we collect, how we use it, and your rights.
Last updated: April 21, 2026
When you register, we collect your name, email address, phone number, and password. Vendors additionally provide business name, address, and tax identification details.
We record details of purchases and sales made through the platform, including product details, prices, payment method type, and delivery addresses.
We automatically collect information about how you interact with our system — pages visited, search queries, clicks, device type, browser, IP address, and referring URLs.
If you contact our support team or message a vendor through the platform, we retain those communications to resolve disputes and improve our service.
To process orders, facilitate payments, connect buyers with vendors, and provide customer support.
To recommend products, display relevant categories, and tailor your experience based on browsing and purchase history.
To detect suspicious activity, verify vendor identities, and protect users from unauthorized transactions.
To send order confirmations, promotional offers, and important service announcements.
To comply with applicable Ethiopian and international laws, respond to lawful requests, and enforce our Terms of Service.
We retain your data for as long as your account is active or as needed to provide services.
When you delete your account, we remove personal data within 30 days, except where retention is required by law (e.g., transaction records for tax purposes — retained for 7 years).
Aggregated, anonymized analytics data may be retained indefinitely as it cannot be linked back to any individual.
You can request a copy of the personal data we hold about you at any time through your account settings or by contacting support.
You can update inaccurate or incomplete information directly in your profile, or ask us to correct it.
You may request deletion of your account and associated personal data, subject to legal retention obligations.
You can request your data in a structured, machine-readable format to transfer to another service.
You can unsubscribe from marketing emails at any time using the unsubscribe link in any email, or through your notification settings.
All data transmitted between your browser and our servers is encrypted using TLS (HTTPS). Sensitive data at rest is encrypted using AES-256.
Only authorized personnel with a legitimate business need can access personal data. Access is logged and audited regularly.
In the event of a data breach that affects your rights, we will notify you and relevant authorities within 72 hours as required by applicable law.
Our system is not intended for users under the age of 18. We do not knowingly collect personal data from minors.
If you believe a minor has created an account, please contact us immediately at support@selammarket.com and we will delete the account promptly.
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you via email or a prominent notice on the platform at least 14 days before the changes take effect.
Your continued use of Selam Marketplace after the effective date of any changes constitutes your acceptance of the updated policy.
Local Vendor Findor, Friendship Building, Jimma, Ethiopia.
For any privacy-related questions or to exercise your rights, email us or visit our Contact Us page.
Questions about this policy? Contact our privacy team →
